If the location or other logs from your or your child’s device are not updating in Family Orbit, follow this checklist to troubleshoot the issue:
If the app is uninstalled, please download it again and follow the instructions for setting up for Parent or Child.
1. Is the App Uninstalled?
If the Family Orbit app is missing, download and reinstall it. Ensure you follow the correct setup instructions for either the Parent or Child app.
How to check if the app is uninstalled:
- Go to your device’s Apps or App Manager section.
- Look for Family Orbit in the app list.
2. Does Family Orbit Have the Correct Permissions?
Ensure the Family Orbit app has all the necessary permissions to function correctly.
Steps to check permissions on your child’s Android phone:
- Go to Settings -> Apps (or Apps & Notifications) -> Family Orbit.
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Tap on Permissions and make sure the following are enabled:
- Location Services
- Contacts
- Files
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Additionally, ensure Location Services is turned on and set to High Accuracy:
- Go to Settings -> Location -> Mode -> Select High Accuracy.
3. Is Battery Optimization Killing Family Orbit?
Some Android phones have aggressive battery optimization settings that might terminate Family Orbit in the background.
Steps to disable battery optimization for Family Orbit:
- Open Settings -> Battery -> Battery Optimization (may vary by manufacturer).
- Find Family Orbit in the list.
- Select Don’t Optimize or add Family Orbit to the exclusion list.
Additionally:
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Turn off Google Play Protect:
- Open the Google Play Store -> Tap on your profile icon -> Play Protect -> Disable scanning if it flags Family Orbit.
4. Is Location Services Turned On?
Location tracking won’t work if Location Services are disabled.
Steps to check and enable Location Services:
- Go to Settings -> Location.
- Ensure the Location is toggled ON.
- Set the location mode to High Accuracy (if available).
5. Nothing Works? Try This:
If the issue persists after verifying all the above:
- Uninstall the Family Orbit app.
- Restart the device.
- Reinstall the app from the official source:
- Follow the setup instructions again for proper configuration.
Additional Notes
- System updates or conflicting third-party apps may cause temporary disruptions. Keeping both the app and your device’s software up to date can help mitigate such issues.
- For further assistance, contact Family Orbit support through the in-app help option or their official website.
By following these steps, you can ensure that Family Orbit works smoothly for accurate and timely location updates.
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