My family location is not updating, or is slow, what should I do?

If yours or your child's device location and other logs are not updating, please go through the below checklist to troubleshoot the issue.

If the app is uninstalled, please download it again and follow instructions for setting up for Parent or Child.

Is the app uninstalled?

You can check if Family Orbit is uninstalled by going through the Apps and verifying the app exists.

Does Family Orbit app have the right permissions?

Please verify first that correct permissions are given to the app on your child’s Android phone. Go to Settings -> Apps and look for Family Orbit. Tap on Permissions and ensure all are turned on. Also, check if Location Services is turned on and set to High Accuracy.

 

Is the Location Services On?

Go to your Settings -> Security and Location and make sure Location is ON and set to High Accuracy.

Is battery optimizer killing Family Orbit?

Your Android phone may come with in-built battery optimizer, please follow the instructions from here to add Family Orbit to the exclusion list to prevent the optimizer from terminating Family Orbit. Turn off Google Play Protect to prevent it from reporting Family Orbit.

Nothing Works?

A recent system update or notorious third-party app may cause corruption. It may be a good idea to Uninstall, Reboot and Reinstall Family Orbit.