The battery optimization settings in your Android phone can prevent communication between your phone and Family Orbit servers, and hence block the updates of location and other data to your account.
To disable battery optimization for the Family Orbit app, please follow below steps:
1. Open the Settings on your mobile phone
2. Enter the Battery section
3. Tap on top right drop down Menu
4. Tap on Battery optimization
5. Scroll down to Family Orbit and tap on it
6. From the pop-up window, select Don't optimize