Two-factor authentication for Apple ID is an extra optional layer of security for your Apple ID designed to protect access to your data even if someone knows your password. When you enable, Two-factor authentication for your Apple ID, every time you log in with your Apple ID and Password to iCloud or Family Orbit service, a verification code will be sent to the devices associated with your Apple ID. You must enter the same verification code in Family Orbit to add the device to your account.
If you believe this is an inconvenience, you can try the below steps.
How to turn off two-factor authentication?
Step 1: Login to your Apple ID here https://appleid.apple.com
Step 2: Go to security settings and click "edit"
Step 3: Tap on the link that says, "Turn Off Two-Factor Authentication"
Step 4: Confirm
Login to the Family Orbit control panel now, and go to the option Add New iCloud Device to begin adding your child's iOS device to your account now.
Please note, if you have enabled 2FA for your device more than two weeks ago you will not see the option to turn off the two-factor authentication. In this case, we suggest creating a new Apple ID with a different email address and signing out your child's device from the old Apple ID and log in with the new Apple ID.
** Family Orbit works with Two Factor Authentication enabled. All data can be fetched for a device with iOS 11 or below. Limited data can be fetched for iOS 12 and above with 2FA enabled devices.
** For iOS 12 and above with 2FA enabled, limited data can be fetched from your child's device. Most notably text messages and iMessages cannot be downloaded at this time for iOS 12 with 2FA enabled devices. Photos, location, call history, web site visited, contacts, etc can still be fetched for iOS 12 with 2FA devices.
We also offer alternate methods for iOS monitoring.