This facility is available only to customers with Remote assistance add-on. You can buy yours here:
Log in to your online panel and click on the Subscription button on the dashboard.
Click on the menu option "Remote Assistance".
You will be sent to a new page with a form with the following options:
Select the time zone you are in. Select an appointment date. Followed by a time slot. We recommend giving us at least 24 hours to arrange the remote assistance.
That's it, be ready with your child's phone and a computer with administrative access to let our support agent configure the software for you.
Please note, if you need assistance in creating an account also please simply connect to us through the support ticket to set up an appointment manually.