Troubleshooting: Why Text Messages & iMessages are not being fetched from the iCloud? – Family Orbit Support

Please watch this video to learn how to monitor text messages and iMessages on the iPhone:

With the iCloud based monitoring, you can monitor below type of logs:

Call History
Text Messages/iMessages*
Websites visited
Photos/Videos
Location
Contacts

* Text message is not monitored at this time for iOS 12 with 2FA enabled device.

For iOS 12 with 2FA, we suggest to turn off 2FA using the steps from below:

https://familyorbit.zendesk.com/hc/en-us/articles/360015673594-How-to-turn-off-two-factor-authentication-for-Apple-ID-

If your Apple ID is more than 2 weeks old, you may not be able to turn off the 2FA. In that case, you can create a new Apple ID without 2FA as outlined here:

https://familyorbit.zendesk.com/hc/en-us/articles/360018802554-How-to-Make-Family-Orbit-iCloud-Monitoring-work-with-iOS-12-with-2FA-

Besides that, we offer a new method of monitoring that is done with iTunes backup. With it, you can monitor below log types, without the need to constantly provide 2FA or get Apple ID locked.

Call history
Text Messages
iMessages
Website Visited
Photos / Videos
Apps Installed
WhatsApp,
KIK,
LINE,
Viber
Contacts
Calendar

We offer you remote assistance in which our tech agent will remotely install and configure the software on your computer. You can schedule an appointment using the below link:

https://familyorbit.zendesk.com/hc/en-us/articles/360016973713-How-to-schedule-Remote-Assistance-from-Support-team-

If you wish to do yourself here are the download links and details:

https://www.familyorbit.com/dl/familyorbit-desktop.pdf

https://www.familyorbit.com/iphone-tracker/

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