Troubleshooting: How to Fix if I Added the Parent's Apple ID Instead of the Child's?

If you mistakenly added the parent's Apple ID credentials instead of the child's, you can correct this by removing the old Apple ID and adding the correct one.

Steps to Fix:

Log in to the Control Panel:

• Visit https://www.familyorbit.com/cp and log in to your Family Orbit account.

Go to Device Info:

• Navigate to the Device Info section.
• Select the incorrect Apple ID from the drop-down menu.
• Click the Action button and choose Remove Apple ID.

Add the correct Apple ID:

• After removing the incorrect Apple ID, return to the control panel.
• Click Add New Device and proceed to add the child’s Apple ID credentials.

Need Help?

Follow this guide to learn how to add a new iOS device using the Apple ID credentials.