Family Orbit Support

General

• Getting Started

  • How can a child profile be signed out of a device?
  • Where can I find the help guide?
  • What is Family Orbit?
  • Does Family Orbit support my phone?
  • I have an Android, but my child has an iPhone or iPad, will this app work for our family?
  • I have an iPhone, but my child has Android, will this app work for our family?
  • From Where can I monitor my kids?
  • Will my child know that I’m using Family Orbit?
  • Do you have an app for Parent?
  • How to reset my password?
  • How long are my logs saved?
  • Does my child have to have their own e-mail account?
  • Where are the pictures that I’ve sent to family members saved?
  • How do I sign out from the Family Orbit Account?
  • How do I add a new member in the Family Orbit account?
  • Do parents and children have different rights to managing the account?
  • How many members can I add?
  • Does the app drain phone battery?
  • Do I need an internet connection to use Family Orbit?

• Order and Subscription

  • Can I cancel my Family Orbit premium subscription before it expires?
  • What is your refund policy?
  • How do I cancel my subscription?
  • Where can I get Family Orbit subscription?
  • Are my credit card details safe with Family Orbit?
  • How many devices can I use with one license of Family Orbit?

• Features

  • How does schedule locking work?
  • What are Tasks and Awards?
  • Is Family Orbit app hidden or stealth?
  • How to stop receiving email notifications?
  • How frequently does the app collect data from the child’s device?
  • What is the Family Orbit online panel?
  • How can I see my child’s real-time location?
  • How do I request a Pick Up?
  • How do I view the location history of other members of my family?
  • Is it possible to chat via Family Orbit?
  • How do I set up Geofence?
  • Can I hide my location and contents from other family members?
  • How do I set up Speed Alerts?
  • How do I delete my Family Orbit Account?
  • When and how should I use the Check in feature?
  • How does Panic work?
  • What is Send Panic Alert?

• Android Phone or Tablet Monitoring

  • How to download Family Orbit into Android phone?
  • My family location is not updating, or is slow, what should I do?
  • How instant screen lock works?
  • What activity can I filter on child’s Android device?
  • What activity on child’s Android device is monitored?
  • How to uninstall Family Orbit?
  • How to install Family Orbit on child’s Android device?

• iPhone, iPad and iPod Touch (iOS)

  • My child location has stopped updating?
  • How to uninstall Family Orbit?
  • How to prevent my child from deleting Family Orbit?
  • What can I block on iOS?
  • How to enable remote app locking for iOS?
  • How to install Family Orbit on child’s iPhone/iPad/iPod Touch?
  • Where can I download Family Orbit for iPhone devices?

• Troubleshooting

  • I accidentally deleted my account, what should I do now?
  • Why can’t I see updated location data for a member’s phone?